November 10th, 2020 by admin
Since the pandemic began, business owners have additional stresses to manage. You need to ensure that your remote employees have the tools they need to succeed while dealing with a tightened budget. Still, one of the most important aspects of being successful during these difficult times is making sure your business's IT is operating efficiently. Utilizing a remote workforce creates problems if your company uses on-premise servers, and network security issues can be a concern. At Contrast Communications, we understand these challenges, which is why we are offering Contrast Core. Contrast Core is a complete Managed Services offering that will benefit your business.
With our Managed Services, you will have access to the cloud, which will make it much easier for your remote employees to complete work-related tasks. All of your information and data will be stored in the cloud, which means it can be accessed from anywhere. With cloud storage, your data will be backed up so your business can recover from a disaster much quicker.
The cloud is highly secure, so you can rest easy knowing your data is protected from cyber threats. Additionally, we utilize WatchGuard to enable multi-factor authentication. Multi-factor authentication provides an additional layer of security that can keep your company protected from phishing scams.
Hosted Contact Center
Included with our Contrast Core offering is a hosted contact center. A hosted contact center provides numerous benefits to your business and will allow your remote workforce to help your customers effectively and efficiently. With a hosted contact center, you can scale your capacity to match the demand of inbound calls. This functionality improves the customer experience since they won't sit in the queue for long periods.
Additionally, you will gain better reporting and analytics, which can also improve the customer experience. You will see how long the average wait times are, and with the data provided, you can coach your employees on how to improve their interactions with the customer.
At Contrast Communications, we want your business to succeed. Our Contrast Core Managed Services will enable your employees to be efficient and give you the time to focus on your business's continued growth, rather than worrying about your IT. Contact us today to learn more about our solutions and how they can help your company thrive.
Posted in: Solutions