Stay Protected with Remote Monitoring and Management

December 4th, 2023 by admin

A person with a pen and papers using a laptop to monitor and manage

As the name says, Remote Monitoring and Management (RMM) is a technological solution that allows businesses to monitor and manage their IT infrastructure remotely.

It plays a crucial role in ensuring the smooth operation of computer systems, networks, and other technology components. This technology has become increasingly vital in the modern business world, where organizations often have diverse and distributed IT environments.


The monitoring aspect of RMM involves the continuous observation of various IT elements, including servers, network devices, workstations, and other critical components. RMM tools use a set of predefined parameters to assess the performance and health of these elements. For example, they might monitor CPU usage, disk space, network traffic, and other key metrics.

The monitoring process is real-time, enabling IT professionals to identify issues as they occur or even before they impact the end-users.


The management aspect of RMM involves the ability to take corrective actions based on the information gathered through monitoring. RMM tools often include a range of management functionalities, such as remote desktop access, patch management, software deployment, and security management.

Now that you know the basics of RMM, let's take a look at the benefits it offers:

Benefits of Remote Monitoring and Management

Cost Savings

Implementing RMM can lead to significant cost savings for businesses. The ability to remotely diagnose and resolve issues means that fewer on-site visits are required, reducing travel expenses and associated costs. Additionally, proactive monitoring helps prevent costly downtime and the potential loss of revenue that can result from system failures.

IT Automation

Many businesses put off maintenance tasks because they are too time-consuming. They usually mute update notifications to the next day or postpone it indefinitely. This is where RMM comes in. It not only monitors your company's devices but also automates tedious tasks.

This allows you to free up the IT team, allowing them to work on issues that require their immediate attention. Moreover, employees can focus on their work without any distractions.

Here are a few tasks that RMM can automate:

  • Deleting temporary files and internet history
  • Creating restore points in the system
  • Shutting down devices
  • Running scripts
  • Running disk checks
  • Rebooting a device

Reporting and Analytics

After monitoring devices, RMM collects the data and turns it into an analytical report for IT managers and teams. These reports are used to make decisions for the organization. One of the best things about these reports is that they can be generated on demand according to a schedule.

Following are the reports that RMM generates:

  • Patch feedback
  • Device health
  • System health
  • User health
  • Licensing
  • System inventory audit
  • Software inventory

Enhanced Security

Security is a top concern for businesses in the digital age. RMM tools provide robust security features, including real-time monitoring for suspicious activities and prompt responses to potential security threats. Regular security updates and patches can be deployed remotely, ensuring that systems are protected against the latest cyber threats.

Patch Management

Software patches fix bugs and glitches. Your managed IT provider will send you a patch when an update is required. This ensures that your software runs smoothly, minimizing crashes, freezes, and unexpected system behavior.

Some patches include performance improvements that optimize the software for better speed and responsiveness. This is particularly important for large organizations where system efficiency directly impacts productivity.

The rise of remote work has made the ability to monitor and manage IT infrastructure from anywhere a necessity. RMM tools empower IT teams to support remote employees effectively, troubleshoot issues, and ensure that all systems are functioning optimally. This capability is especially crucial in today's business environment, where remote and hybrid work models are prevalent.

Factors to Consider When Hiring a Managed IT Provider for RMM

The right RMM software helps your business save money and time, and improve employee productivity. Here are some of the factors you need to look for when searching for a provider:

  • Security features
  • Cost
  • Customization
  • How many users can the provider support
  • Remote access to devices and files
  • Software compatibility
  • VPN implementation

Look for a provider with a proven track record in RMM services. Experience often correlates with a deeper understanding of diverse IT environments. An experienced provider will be better equipped to address industry-specific challenges.

Round-the-clock support is crucial for addressing issues promptly, especially in a globalized business environment where operations may occur at any time. So, inquire about the provider's response times, support mechanisms, and escalation procedures to ensure that you receive timely assistance when needed.

Contrast doesn't just fix problems, we prevent them. Our team of IT experts is dedicated to ensuring your technology runs smoothly, allowing you to focus on what you do best – growing your business. Your business doesn't sleep, and neither do we. Our round-the-clock support ensures that help is just a call away whenever you need it.

If you want to learn more about Remote Monitoring and Management, contact us today.

Posted in: Solutions